Refunds and Returns Policy
Effective Date: September 30, 2023
1. Overview
Welcome to SummitInEnglish.net (“the Website”), operated by Summit in English (“we,” “us,” or “our”). This Refunds and Returns Policy (“Policy”) outlines the process, conditions, and timeframes for product returns and refunds related to our English courses product. By purchasing our product, you agree to adhere to the terms and conditions outlined in this Policy.
2. Return Eligibility
We offer a 30-day return policy from the date of purchase for our English courses product. To be eligible for a return, the following conditions must be met:
- The return request is made within 30 days of the purchase date.
- The product is in its original, unused, and unopened condition.
- Proof of purchase, such as an order confirmation or receipt, is provided.
3. How to Initiate a Return
To initiate a return, please follow these steps:
a. Contact our Customer Support Team: Send an email to studentaffairs@summitinenglish.net with your full name, order number, and reason for the return. Our Customer Support Team will provide you with further instructions.
b. Package the Product: Securely package the product in its original packaging, including all accessories and documentation.
c. Ship the Product: Ship the product to the address provided by our Customer Support Team. You are responsible for the return shipping costs.
4. Refund Process
Once we receive your returned product and confirm that it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to [NUMBER] business days for the refund to be reflected in your account.
5. Fees and Costs
- Return Shipping Costs: You are responsible for the return shipping costs unless the return is due to our error or a defective product.
6. Product Requirements
The returned product must be in its original, unused, and unopened condition. Any product that is damaged or not in its original condition may not be eligible for a refund.
7. Contact Information
If you have any questions or need assistance with the return process, please contact our Customer Support Team at:
Email: studentaffairs@summitinenglish.net
8. Modifications to the Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this Policy periodically to stay informed of any updates.